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The Red Zone

Become Allied With Your Clients

By Allan Colman, acolman@closersgroup.com

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Become Allied With Your Client -

Improving your firm's customer service can do wonders for cementing business relationships and securing future work. Throughout your business relationship, reassessing and upgrading your work will improve customer service and exhibit your dedication to providing tailored professional services. By asking questions periodically and reevaluating the client's needs, you increase client retention rates and possibly win new business.

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