February 2010
The Drive Toward Performance Measurement in Law Firm Administrative FunctionsBy Kristin Stark
In response to increased pressure, administrative leaders are seeking out ways to measure the performance of administrative functions — to justify the function’s staffing and costs and to demonstrate the group’s value to firm leadership. The drive for performance measurement programs in law firms entails a shift toward careful assessment and analysis of the overall performance of various law firm administrative functions and their respective value to the firm.
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