March 2007

How to Solve the Disconnect

By Stacy Jackson and Keith Moore

In 15 years of advising corporate and government litigators on the best processes and technology to deliver discovery management solutions, our company, IE Discovery, consistently encounters a common challenge in almost every organization: The legal and information technology departments simply do not communicate well. This can have major ramifications in producing information in response to requests from investigators, regulators, or litigation opponents. In the following dialogue, IE Discovery’s corporate counsel, Stacy O’Neil Jackson, and its technology services and support manager, Keith Moore [the authors], discuss some of the reasons for this breakdown and provide some practical tips for improving the communication between IT and Legal.

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