January 2008

By Daniel G. Lentz and Ryan D. Pratt

Many companies have taken lessons from catastrophic events such as 9/11 and Hurricane Katrina and developed business-continuity plans to protect their people and assets and to restore operations as quickly as possible. While these plans are instrumental in restoring a company’s operations, many miss an important aspect of any continuity plan — the programs and protocols that must be in place to prove losses related to the incident and recover funds from an insurance company.

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