June 2009

By Andrew Collier

In a recent study, management-consulting firm Altman Weil cited lack of responsiveness as the number one reason clients terminate the services of a law firm. Lawyers need to have reliable, continuous access to clients — whether they are on the road with a smartphone or in the office behind a desk. Having access to the firm’s experienced professionals and extensive supportive resources without service errors, delays or interruptions is critical when a case is on the line.

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