May 2008
The Pheromone of Client ServiceStatements like, “We pride ourselves on delivering outstanding levels of client service” sound great. They are the Pavlovian pablum we whip out when we meet new clients, promote ourselves on our Web sites, write the openings of our RFPs, and attract laterals. The problem is, they’re just not true.
Subscribers: click here for the full story
Non-Subscribers: click here to subscribe
Pay per view ($20.00)
