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To Train or Not to Train: That Is the Question

How to determine whether a performance discrepancy is serious enough to warrant action, and how training solutions should then be explored.


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A practice group leader calls the head of the professional development department and says, “My practice group needs a team building workshop.” It would be easy to gather team-building materials, run off to the nearest fancy resort and conduct a half-day session in an effort to create a cohesive work group. Unfortunately, training as a solution is most likely a perceived need rather than a legitimate one. A legitimate training need is when a person or persons do not know how to perform a task, lack a skill or are missing knowledge. These are remedied by training. More often than not, the issue is not a training matter, but rather an outcome of poor management or lack of proper procedures.

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