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What Lawyers Can Learn from Uber, Redux

Lawyers need to know what the client wants and how to get them there before the process starts. Just like a driver who doesn’t know exactly where he’s taking his riders, a lawyer who isn’t totally sure what a client wants — let alone how to get them there efficiently and effectively — is likely to end up with a client who is disgruntled.


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A summer ago, I wrote a piece titled “What Lawyers Can Learn from Uber.” The article got some nice play, but like so much of what happens online today, the Internet and I quickly forgot about it.

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