• Features

    The Importance of Social Skills: Technology and Data Are Not Enough to Grow Your Firm’s Business

    Jamie B. Field

    Data is taking over our lives. And preceding that is all of the applications and technology that exists that helps us measure that information. But technology and data are not going to be the only growth drivers of a firm in the future. What’s going to become most important in the face of the technological changes that are occurring in law firms is a lawyer's "soft-skills."

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  • Features

    Are Online Reviews Threatening Your Online Reputation?

    Melanie Trudeau

    An attorney’s reputation may be one of the most important factors that clients consider before hiring counsel. In today’s world of online reviews, managing your reputation can be challenging. How should you manage online reviews to ensure your reputation and trustworthiness are intact?

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  • Features

    Voice of the Client: Hearing the Client Through the Noise

    Jennifer Simpson Carr and Amy Knapp

    At the end of the day, a lot of noise is created in the effort to hear the voice of the client. We propose that while these efficiencies and innovations in law are valuable, the clients keep asking for something different: a lawyer who deeply understands their business and their specific issue — at the time they need it.

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  • Features

    Competitive Intelligence: How Client Intelligent Is Your Firm?

    Stacy Rowe

    Ready, Set, Benchmark! 

    Underlying great client service is a strong understanding of the client’s business and goals. There are many barriers to success when it comes to helping lawyers develop a strategic client mindset. So, how do you break down these barriers to create a Client Intelligent Law Firm?

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  • Features

    Professional Development: Why an Online “To-Do” List and Notes Are So Important

    Brett Spodak

    If You Want To Do More, Go Paper-Less

    he secret to increased productivity and a powerful agenda process is to finally ditch the paper and move to a more flexible system for both your daily to-do list and notes. This article makes the case for why moving to a digital platform for a to-do list and notes will increase your productivity.

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