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Features
How to Cut IT Costs and Streamline Operations with Leasing
Scott McFetters
While analysts predict firms will still see savings from expense cuts in 2021, these savings won't be as dramatic as in 2020 and, moreover, recommend that firms should use profit gains to invest in long-term strategies for growth — like technology.
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Features
Understanding Your Clients’ Changing Needs In a Post-Pandemic Legal Market
Marci Krufka Taylor
If it was challenging to get facetime with clients pre-pandemic, that challenge has only multiplied in the post-pandemic world. As firms look for creative ways to reconnect with clients, client interviews and surveys have become more important than ever for ensuring client satisfaction, loyalty and profitability.
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Features
Beyond Se Habla Español: Insights Into Selling to the Expanding Hispanic Market
Natalie Fragkouli and Liel Levy
Law firms frequently lack the appropriate marketing strategies to engage the growing U.S. Hispanic population. The lack of a cohesive strategy poses a risk to a law firm's current and future growth potential. This article explores practical insights for law firms that want to serve this rapidly expanding market.
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Features
Stakeholders: How to See Things from the Client’s Perspective
Catherine Alman MacDonagh
Without hearing the Voice of the Customer (or Client), we risk missing the mark in our strategy, messaging and positioning, as well as delivery of work, product and service, operations, technology, staffing and so forth — in short, we potentially miss on everything.
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Features
The Queen’s Gambit: Vetting Costs and Other Factors In Hiring a Tech Vendor
Abeer Abu Judeh
There are numerous “gameplays” to reduce risks when selecting and hiring a technology vendor. With each mitigating factor you incorporate into your contracting playbook, prepare to incur additional costs.
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Features
COVID-19: Economic Stimulus and SBA Loans
Jacob Weichholz, Daniel Mayo and Chris DeMayo
A summary of information on the various Small Business Association (SBA) loans that are available under the new federal economic stimulus package. Continually updated; last update March 12, 2021 with highlights of the American Rescue Plan Act of 2021 (ARPA) signed by President Biden on March 11.
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