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How do we manage to deliver extraordinary client service and superior work product? Here's how to actively listen.
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One value-added activity that any lawyer can offer is no-cost continuing legal education (CLE) programs for clients. Here's how to do it.
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Even though SEO is a highly technical aspect of your law firm marketing strategy, it shouldn't be ignored. Here's why.
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What do your team members do that drives you crazy? Why you should compile a list.
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Our industry most likely will surpass the record 70 mergers reached in 2008. With theinflux of laterals, legal marketers can play an integral role in the new attorneys' success.
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Every touch point a client has with a firm, including support staff, can contribute meaningfully to client satisfaction ' or dissatisfaction.
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Should law firms hire professional sales people?
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When law-firm leaders create or modify a firm's strategic goals, they typically do not spend enough time thinking through the ways in which they may have to change the culture if the strategy is to succeed.
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Even enlightened leaders often find it hard to get rank-and-file partners to align their individual near-term behaviors with the leaders' long-term strategic vision.
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Is becoming a Partner still a realistic expectation in most large firms?