Features
Harness the Power of Active Listening
How do we manage to deliver extraordinary client service and superior work product? Here's how to actively listen.
Features
Professional Development: Client CLE: A Value-Added Activity
One value-added activity that any lawyer can offer is no-cost continuing legal education (CLE) programs for clients. Here's how to do it.
Features
Marketing Tech: Seven Criteria for Evaluating Your Law Firm's SEO
Even though SEO is a highly technical aspect of your law firm marketing strategy, it shouldn't be ignored. Here's why.
Features
Career Journal: What Are Your 'Pet Peeves'?
What do your team members do that drives you crazy? Why you should compile a list.
Features
Law Firm Mergers Are Growing, Again!
Our industry most likely will surpass the record 70 mergers reached in 2008. With theinflux of laterals, legal marketers can play an integral role in the new attorneys' success.
Features
Client Feedback
Every touch point a client has with a firm, including support staff, can contribute meaningfully to client satisfaction ' or dissatisfaction.
Features
New Opportunities in the Legal Industry
Should law firms hire professional sales people?
Features
Understanding Your Firm's Culture
When law-firm leaders create or modify a firm's strategic goals, they typically do not spend enough time thinking through the ways in which they may have to change the culture if the strategy is to succeed.
Columns & Departments
At the Intersection: Magical Thinking
Even enlightened leaders often find it hard to get rank-and-file partners to align their individual near-term behaviors with the leaders' long-term strategic vision.
Features
Financial Considerations That Involve Your Partnership Agreement
Is becoming a Partner still a realistic expectation in most large firms?
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