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<b><i>At the Intersection:</i></b> Communication Babble, Redux Image

<b><i>At the Intersection:</i></b> Communication Babble, Redux

Pamela Woldow & Doug Richardson

The authors began their two-part series on "communication babble" in the July Issue of this newsletter They conclude herein with "an only slightly disguised true story."

Features

<b><i>Leadership:</i></b> Growing Thick Skin Image

<b><i>Leadership:</i></b> Growing Thick Skin

Mark Beese

Having thick skin is critical to success in law firms, especially when your job centers on developing programs that help a firm compete in a dynamic and increasingly competitive environment.

Features

<b><i>Voice of the Client:</i></b> Are Lawyers Listening and Leading? Image

<b><i>Voice of the Client:</i></b> Are Lawyers Listening and Leading?

Silvia Coulter

Whether or not to meet with clients on a regular basis will now significantly impact a firm's success. And this means all inactive important clients of the firm, not just the firm's current active clients.

Features

Your Clients Want Alternative Fees Image

Your Clients Want Alternative Fees

Chris Johnson

Think you're being responsive to your clients about fees? They think you can do better. Here's what you need to know.

Features

Creating a Competitive Situation Image

Creating a Competitive Situation

Rob Mattern

When it comes to the business processes that legal organizations should be improving immediately for long-term success, back-office support and the recovery of those costs tops the list. With the pressure on rates and cost recovery not abating, it is critical that firms develop a strategic plan to decrease and control their support costs and recover them in a fair and transparent manner.

Features

Billing Scrutiny Creates Tension Between Firm and Client Image

Billing Scrutiny Creates Tension Between Firm and Client

David Gialanella

Legal bill scrutiny in its many forms ' internally by legal departments, by nonlawyer staff elsewhere in the company, by third-party auditors, or via e-billing software ' has the potential to affect how and when law firms get paid, but the practical effect is up for debate.

Features

Uncovering the Inner 'Intrapraneur' in Law Firms Image

Uncovering the Inner 'Intrapraneur' in Law Firms

Terri Mottershead

One of the most pervasive impacts on law firms is the need for sustained continuous change. Change is never easy. Continuous change is harder and particularly so in conservative professions like law. Here enters the business case for law firm intrapreneur programs!

Features

<b><i>Sales Speak:</i></b> There Are Sales, and Then There Are<b><i> Award-Winning</i></b> Sales Image

<b><i>Sales Speak:</i></b> There Are Sales, and Then There Are<b><i> Award-Winning</i></b> Sales

Beth Cuzzone

The Legal Sales and Service Organization set out to salute the cutting-edge work of individuals and/or teams in law firms playing critical roles in the ongoing financial health of many law firms. Here's a look at the winner.

Features

Law Firm Profile: 'Law Firm with a View' Image

Law Firm Profile: 'Law Firm with a View'

Susan Hansen

A look at Summit, and what it has achieved.

Features

Legal Departments and Law Firms Image

Legal Departments and Law Firms

Joseph E. O'Neil & Alfred R. Paliani

The International Association of Defense Counsel (IADC) recently conducted its 2015 Inside/Outside Counsel Relationship Survey in order to gain a better understanding of the relationship between lawyers in corporate legal departments and lawyers in law firms. The results are reported herein.

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