Because mediations are becoming more frequent ' and compulsory mediation is becoming the norm in certain venues ' counsel must increase their knowledge about how to use the process to achieve the best results for their clients.

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We're on a wave of change that shows no signs of cresting. Here's how to keep your balance.

Whether via Google, a referral, or other source, prospective clients come to your website to learn about your firm's experience and track record, and to determine whether your attorneys have the expertise to meet their needs.

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Part One and Part Two of this article, which appeared in the July 2011 and September 2011 issues, respectively, discussed the nine components of <i>How</i> Client Feedback Best Practices. This last Part is devoted to the <i>By Whom</i> Best Practices.

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Today's highly charged media environment, whether it's social media or television reporters, means that a crisis plan is a priority for even the smaller law firm.

Is the legal profession about to step down from its lofty heights into the nitty gritty of big business? If so, what would Alternative Business Structures mean for marketing the law firm?

On April 27, 2011, the United States Supreme Court issued a decision in that will have significant impacts on the prevalence of class-based claims arising out of contracts with consumers.

A cluster of varied, recent rulings by New York's appellate courts offers diverse lessons to practitioners. Often, the actual gleaning is not new, but a good reminder nonetheless.