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The Legal Service Desk: Innovating Best Practices Image

The Legal Service Desk: Innovating Best Practices

Lance Waagner

Headaches caused by staffing problems, insufficient infrastructure and lack of tracking and reporting capabilities have led to some profound innovations and newly adopted best practices. Doing "more with less" is no longer a moniker, but a way of life for many of these firms. Designed out of pure necessity, five distinct best practices have emerged ' strategic investment in service desk analysts, expanded service availability, comparative reporting, team ownership development and reporting.

Features

Balancing People and Processes with Technology in e-Discovery Image

Balancing People and Processes with Technology in e-Discovery

Dean Gonsowski

In many instances and in many sectors, technology is looked to as the savior, since it's easy to simply focus on the "bright, shiny object" that will quickly and painlessly fix the problem at hand. The same is true in the legal industry when it comes to litigation and e-discovery. Unfortunately, technology is only part of the equation, unable to deliver the promised value without the inclusion of the equally important pillars of people and processes. While many recognize this as a truism, they nevertheless forget (or underemphasize) the importance of the other factors ' much to their detriment.

Do Cyber-Attacks Require a 'Duty to Assist'? Image

Do Cyber-Attacks Require a 'Duty to Assist'?

Duncan B. Hollis & David G. Post

As yet, however, there is no "duty to assist" in cyberspace. That needs to change. Concerns about new kinds of pirates and a new form of attack ' the "cyber-attack" ' currently fill our newspapers and preoccupy policymakers.

Features

What It Takes to Succeed in Online Marketing Image

What It Takes to Succeed in Online Marketing

Debra Regan

How difficult is it for these potential clients to find a particular firm online and, once they do, are they motivated enough by what they find to take the next step and contact that firm? Some lawyers embrace online marketing and do it well, while others make mistakes that cost them clients, money and time.

Lawyers' Ethical Stumbles Increase Online Image

Lawyers' Ethical Stumbles Increase Online

Tresa Baldas

It's not as if lawyers never misbehaved before. But now they're making the same old mistakes ' soliciting for sex, slamming judges, talking trash about clients ' online, leaving a digital trail for bar counsel to follow.

Features

<b><i>Commentary:</b></i> Cybersecurity Needs Public Notice Image

<b><i>Commentary:</b></i> Cybersecurity Needs Public Notice

Sen. Sheldon Whitehouse

There is an important debate unfolding across government and the private sector over a critical national security issue: how to secure America's information networks from cybersabotage, espionage and attacks. Congress, the executive branch and the private sector must all do a better job of engaging the public on decisions that are so important.

How to Fight Digital Disparagement Image

How to Fight Digital Disparagement

Leila Narvid & Lori Teranishi

As any manager knows, letting employees go is never easy. The process becomes much more difficult when an angry former employee seeks to damage the company's reputation by launching a public campaign of disparaging remarks online and in the media. Left unchallenged, such a campaign can tarnish the company's image among potential investors, customers, and its own employees. By taking proactive measures, however, a company significantly can reduce the chances of falling prey to a smear campaign.

Features

Bit Parts Image

Bit Parts

Stan Soocher

Copyright Infringement Suit over Dreamgirls Is Dismissed<br>Louisiana Federal Court Lacks Jurisdiction over French Studio<br>Second Circuit Sees Different "Concept and Feel" in Cookbooks Dispute<br>Unauthorized Use of Photo on Fiction Book Violates NY Publicity Right

Features

Counsel Concerns Image

Counsel Concerns

Stan Soocher & Cheryl Miller

Amendment Denied For Malpractice Suit Over 'Bowie Bonds'<br>Malicious Prosecution Suit Is Reinstated Against Manatt Phelps

Features

Cameo Clips Image

Cameo Clips

Stan Soocher

COPYRIGHT DAMAGES/STATUTORY 'WORK'<br>COPYRIGHT JURISDICTION/RELATED CONTRACT CLAIMS

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