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e-Discovery is inherently messy and prone to mistakes. The data itself is not always what it appears, the volumes of data are often mind-boggling, and the locations in which the data is stored are not always easy to find. Add to this the fact that we have recently witnessed a lawsuit involving a major law firm and an e-discovery provider, all which revolved around e-discovery mistakes. While the lawsuit was ultimately settled, an environment of mistrust has surfaced. This mistrust, however, can easily be eliminated with a little planning and foresight.

Information stored on various kinds of electronic media is becoming central to virtually all corporate investigations, whether they are litigation-, regulatory- or audit-driven. The adoption of e-mail as the standard communication and document distribution mechanism, coupled with its exponential growth, has focused attention on electronically stored information.

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Saying they 'dispensed deception,' a federal judge in Atlanta has ordered the founders and operators of a now-defunct online pharmacy business to pay the FTC $15.8 million for fraudulent claims associated with the drugs they peddled.

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The Internet presents special regulatory challenges. Any effective statute, for instance, must be prepared by an entity with the authority to draft, implement and, to some extent enforce, the statute. Efficacy, of course, hinges on jurisdiction, but the Internet knows no geography and, so, users leap boundaries with a finger poke or thumb flick. These challenges require novel statutory strategies to meet the Internet's current and future status as a channel and communications domain that requires regulation at various levels of operation and use, including e-commerce.

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Professional services requiring insight and judgment ' and application of sophisticated expertise on a case-by-case basis ' seemed immune to the e-commerce onslaught. After all, no one wants to trust the future welfare of one's family and affairs to a device that makes the phrase 'computer problem' a redundancy. And why would people who need to spend thousands of dollars on estate planning even think about trusting an online service just to save a few dollars ' even if only to pass on post-mortem thoughts from the grave?

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Commentary on the latest cases.