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Legal Tech: Warning Signs of Subpar Tech Support

Your firm has identified an exciting new technology and done its due diligence. And then, you find yourself in the worst possible scenario: It turns out that the provider’s technical support stinks. Here are some potential red flags that will help you evaluate a provider’s technical support before you sign on the dotted line.

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Your firm has identified an exciting new technology and done its due diligence. You sign the contract in a honeymoon-esque glow of optimism at the advantages this new software will bring to your attorneys, staff and clients. And then, you find yourself in the worst possible scenario: It turns out that the provider’s technical support — including customer support, implementation and backend engineers — stinks.

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