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Competitive Intelligence: How Client Intelligent Is Your Firm?

Ready, Set, Benchmark! 

Underlying great client service is a strong understanding of the client’s business and goals. There are many barriers to success when it comes to helping lawyers develop a strategic client mindset. So, how do you break down these barriers to create a Client Intelligent Law Firm?

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“Our clients don’t expect us to provide excellent service,” said no one, ever.

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