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Product Review: RainMaker Software's Business Intelligence Suite

By Peter Merriman and Nancy Cummings

Founded in 1845, Robinson & Cole LLP is a commercial law firm with more than 200 lawyers in six offices throughout Connecticut, Massachusetts and New York. As with most firms, our time and billing system is critical to daily operations. Vast amounts of information go into the system, but extracting data in a meaningful way was always a struggle. Standard reports were inadequate and our system did not lend itself to on-the-fly customizations. To get the information that we needed in a format that we wanted, we would have to contact our time and billing vendor to create customized reports, which was both expensive and time consuming. Further, we'd often have to run reports at night, because they would slow down our entire system. We were simply unable to get the critical information that we needed in a practical and timely manner.

When we were looking to upgrade our time and billing system in 2001, we did a comprehensive review of several leading vendors. We evaluated their technologies and spoke with their current customers. After much consideration, we selected RainMaker's Financial Management system. Reputation and customer service were important to us and we had a good rapport with RainMaker. We also liked the flexibility of the software, both in its ability to integrate with our firm's other systems and in reporting. In fact, RainMaker's outstanding reporting capabilities, which are part of the company's Business Intelligence product suite, were a major factor in our decision.

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