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Best Practices and the Leasing Industry

By Cameron Krueger and Steve Byrnes

“Best practices” seem to be on the tips of everyone's tongues these days. At the recent ELA Executive Roundtable Conference, the concept of applying best practices to leasing companies was a key focus of discussion. This trend is a clear endorsement of continually benchmarking performance and learning from others what works and what doesn't.

In the past decade, we have seen radical consolidation followed by the re-entry of the independent lessor. At the same time, leasing has migrated from being a sales and marketing driven industry, to one where systems and operations are now integral components of the go-to-market strategies of industry leaders. Regardless of the size or marketing thrust of the entity, lessors need to concentrate on how to keep costs under control while simultaneously building competitive advantage through the ongoing commitment of building, implementation and re-evaluation.

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