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Legal Outsourcing Looks to the Heartland

By Anthony Lin
July 01, 2004

Piper Rudnick partner Karen McWilliams is not the first busy lawyer to ask an assistant to arrange a birthday party for her daughter. She may, however, be among the first to have called on an assistant more than 2000 miles away from her office in Reston, VA. “I forget they're in North Dakota,” McWilliams says. “I just dial the number and they're there.”

“They” are the outsourced office staff who work for Piper Rudnick and other law firms out of a support center operated by the CBF Group in Fargo, ND.

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