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Building Enterprise Search From The Ground Up

By Robert Tennant
September 02, 2004

Lawyers are very demanding of their search engines ' most of them were searching long before the Web and Google came along ' and they are experts in how they want to find and use information. By now, attorneys and legal staff are all too familiar with the two sides of information proliferation ' the potential for information ubiquity where the right information is available at the right time, balanced with the difficulty of actually finding the most relevant items from among the mass of available information.

Technology leaders at law firms are under increasing pressure to provide information ubiquity ' not an easy task given the challenge of actually connecting heterogeneous data structures and file types across multiple information sources to the people who need them.

Enterprise search is a critical component of the information sharing architecture ' it is a way to tie information sources together from the user perspective, so that information can be found quickly and easily. It can provide a shortcut, avoiding the need to actually integrate information sources yet providing users with a seamless, enterprise-wide view of a firm's knowledge. While most firms do have search capabilities, either embedded in an existing application or as part of a portal or Intranet, these search engines often don't fill the need because they don't enable enterprise-wide search, multi-faceted search unifying disparate taxonomy structures, or have the level of accuracy necessary to find the proverbial needle in the legal haystack. These elements are the keys to achieving firm-wide efficiency and knowledge leverage.

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