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Law Firms Focus On Internal Systems

By Amy Kolz
September 28, 2004

Law firms are starting to spend on technology again, focusing on projects that will help the enterprise run more smoothly and efficiently. Not that many years ago, before the economic downturn, firms were toying with Web-based systems to manage client relationships and other newfangled ideas. In the lean years, those projects fell by the wayside, and firms show no signs of reviving them anytime soon.

The central theme of the ninth annual survey conducted by Legal Tech's sibling publication AmLaw Tech, is simple: Firms are making roof repairs rather than remodeling the kitchen. This year, AmLaw Tech received responses from 173 of the 200 highest-grossing U.S. firms. Those responses provide a profile of the technological priorities and goals of the leading U.S. firms.

Today, 55% of the firms report increases in operating budgets, and 83% report increases in capital budgets. When the survey asked the question last year, the increases were 40% and 46%, respectively. With these replenished technology budgets, firms are looking inward to upgrade their existing systems, ensuring that lawyers have the tools to practice efficiently. And they're seeking cost savings in areas as diverse as Internet telephony and back-office financial software.

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