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Everything But the Kitchen Sink

By Kingsley Martin
November 22, 2004

You've just pulled a steaming pepperoni pizza from the oven and open a kitchen drawer to look for the right tool. Will any tool do? They're all kitchen gadgets. Do you reach for your universal kitchen aid because it claims to do everything ' it slices, it dices? Or, do you reach for the pizza cutter?

There are many tools that are potentially useful ' but finding the right gadget for the job can make the difference between eating pizza now and going hungry. This same quandary can confront attorneys searching their firms' knowledge management (KM) systems for useful intellectual capital using integrated search engine technologies in tandem with specialized KM solutions.

Recently, many firms have taken the innovative step of integrating search engine technologies, such as Google, into their KM systems as a universal or enterprise search utility. This approach allows attorneys to search for materials in addition to documents, such as e-mails, spreadsheets and business support databases. By integrating search engines into their respective intranets, firms enable users to search the entire intranet, document repository or document management system (DMS) for files meeting the search criteria.

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