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Outsourced Records Center Creates New Space/Time Paradigm

By Sandi Katz
November 30, 2004

When Haight Brown & Bonesteel, a 90-attorney law firm in California, decided to relocate in 2001, we were faced with a serious records management issue: our new records center would only be one-third the size of our current space. Knowing that significant changes were in order, we called in an outside vendor to conduct a needs assessment and offer recommendations. The initial project scope included the installation of a records management application, creation of protocol standards, an implementation plan, the establishment of best practices and a play by play directive for the imminent records center move. Outsourcing the day-to-day center operations to a vendor was not the original goal, but here's what happened:

The Assessment

Once the volume of active records was known, our chosen vendor Uniscribe Professional Services, lead by Jim Higdon, National Director of Information Resources, and his team of records management analysts appraised the situation. After a thorough due diligence process involving the firm's records managers, attorneys and administrators, the Uniscribe team made their primary recommendation: centralize the records center in order to automate and streamline the firm's entire records management function. In order to achieve this we had to overcome several key issues and concerns.

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