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Virtual Cost Cutting

By Stanley P. Jaskiewicz
March 15, 2005

Predictions were that e-mail would revolutionize business communication – and slash its cost. In fact, the doyens and novices alike of e-mail promised that this admittedly useful, and now ubiquitous, tool would eliminate postage and paper expenses, as well as the hidden-delay costs of waiting for even an overnight package to arrive.

But in an era when deals are negotiated and closed entirely online, has e-mail's reality lived up to its promise? While business is certainly being done more quickly than in the dark ages before e-mail ' remember, say, the early 1990s? ' is it being done more efficiently?

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