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Resolving Disputes in the Digital Age

By Ari Kaplan
February 28, 2006

When German banking behemoth WestLB needed its people to agree on a strategic plan for developing human resources, it turned to mediator Alex Yaroslavsky and his New York City-based Yaro Group for guidance.

Using an innovative system that combines “brainstorming” software from GroupSystems with traditional arbitration, Yaroslavsky facilitated a collaboration involving about 20 participants. The group, ranging from an analyst to a managing director, achieved in 2 hours what might've taken 2 weeks of discussion and review using only traditional arbitration techniques.

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