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Implementing Best Practices Before and After a Security Breach Can Mitigate Corporate Risk

By Robert L. Raskopf and David Bender
March 20, 2006

Victims of personal data security breaches are showing their displeasure by terminating relationships with the companies that maintained their data. A 'National Survey on Data Security Breach Notification,' released Sept. 26, 2005 by privacy think tank Ponemon Institute and sponsored by White & Case, indicates that 19% of Americans who have received notification that their personal data had been compromised due to a breach have terminated or plan to terminate their relationship with the company where the security breach occurred. Another 40% say that they are considering whether to take their business elsewhere as a result of the breach, and a whopping 58% say that the incident has decreased their trust and confidence in the company. Percentages set forth in this article are based on the total number of survey respondents who reported receiving a breach notification.

The force driving these disclosures and the consumers' subsequent discomfort with the situation is new data privacy laws in California and over 20 other states that for the first time preclude companies from keeping certain security breaches secret and require them to notify individuals that the security of their personal information has been breached. And the new laws allow government enforcers to impose stiff fines (or, in the case of California, expressly set forth a private right of action per Calif. Civ. Code Section 1798.84(a)) on companies that fail to handle disclosure properly or to take reasonable steps to protect personal data in the first place. Indeed, in some situations failure to disclose a privacy breach might trigger liability under the securities laws, and even possibly spark an investigation by the SEC if, for example, management continued trading in a company's stock after knowing of the breach.

Even more alarming, 5% of those surveyed say that they have hired a lawyer to file suit against the organization due to the breach. This last statistic should be of particular interest in light of some media reports suggesting that as many as 55 million Americans may have received security breach notices. Indeed, when combined with the reality of several class-action suits based on security breaches that were filed in California, these findings should cause concern among in-house counsel responsible for privacy compliance.

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