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Is Your Hotline AAA-Rated?

Many companies and organizations have hotlines that are needlessly weak or even ineffective, and they often don't even know it. Unfortunately, there are no up-to-date, authoritative standards for hotlines. This has forced Securities and Exchange Commission registrants and their auditors to use an unusually high degree of judgment in evaluating the effectiveness of hotlines for Sarbanes-Oxley '404 reporting. Non-registrants are more vulnerable to 'phantom hotline syndrome.'<br>Some entrepreneurs, and their advisers, may not be impressed by the need for a hotline at an e-business, but they're mistaken about the importance of this tool in the current environment of ever-increasing regulation and scrutiny of business practices.

16 minute read March 29, 2006 at 10:56 AM
By
Toby J.F. Bishop
Is Your Hotline AAA-Rated?

Have you heard the one about the anonymous whistle-blower hotline?

After-hours calls go to a voice mailbox. They'll call you back the next business day ' if you leave your name and number.

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