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When Bad Faith Threatens Good Business: Third Circuit Developments in Insurer Bad-Faith Claims

By Robert D. Goodman and Steve Vaccaro
March 29, 2006

Insurer bad-faith liability ' that is, any liability beyond the coverage or other benefits expressly provided for in the insurance contract ' has been litigated for about a century. For most of that time, judges and jurors applied it sparingly in egregious cases of blatant abuse by insurers. However, the tort of bad faith, by proscribing (among other things) 'unfounded' denials of coverage motivated by 'self-interest,' has always existed in tension with insurers' fundamental duty to maximize enterprise value by, for instance, paying claims only when contractually required. This tension, rarely explicit in the early cases, increasingly is laid bare as policyholders aggressively (if understandably) press doctrinal boundaries in the hope of recovering tort damages in suits on insurance contracts. Two recent cases involving disability benefits from courts within the Third Circuit ' Northwestern Mut. Life Ins. Co. v. Babayan, 430 F.3d 121 (3d Cir. 2005), and Saldi v. Paul Revere Life Ins., 224 F.R.D. 169 (E.D. Pa. 2004) ' illustrate this tension and suggest a need for judicial management to harmonize insurers' conflicting duties.

In Babayan, the Third Circuit upheld dismissal of the bad-faith claim of a policyholder who was denied disability benefits after discovery of admittedly inaccurate statements in her insurance application. The policyholder argued that the investigation of her medical background by an underwriter and others constituted impermissible 'post-claim underwriting,' but the court could not distinguish this 'nebulous' claim from ordinary post-claim investigation and observed that 'it is not bad faith to conduct a thorough investigation into a questionable claim.' Babayan, 430 F.3d at 139. In Saldi, the plaintiff alleged that disability benefits he received due to health-related temperature sensitivity were terminated following a claim investigation instituted 'as part of a bad-faith pattern and practice of terminating valid claims to improve [the defendant insurer's] profits.' 224 F.R.D. at 175. Based on documents produced in other disability cases against the same insurer, the Saldi court ordered extremely broad discovery of the profitability and claims handling practices of an entire national line of the defendant's disability insurance business.

Though these cases have relevant factual differences, they send very different signals regarding the claims investigation process. The Babayan court dismissed the claim that the insurer's searching post-claim investigation constituted bad faith. In contrast, the Saldi court credited (at least for purposes of the discovery phase of the litigation) the policyholder's allegation that he was the victim of an improper profit-driven claims investigation, based on evidence from other unrelated cases. Assuming for argument's sake that claims investigations are motivated, at least in part, by profit concerns, does this mean that every detail of the claims investigation, including how those concerns are translated into the denial of a claim, is open to discovery? The answer should be no ' and as discussed below, even in difficult cases there are means readily available to avoid burdensome and prejudicial discovery regarding alleged 'patterns and practices' of profit-motivated claims investigations.

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