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Embedded Software-Based Cost Recovery: Are We There Yet?

By Ray Zwiefelhofer

Most remember the era of Wang computing, where you bought your hardware, software, service and support through one company. As the personal computer, networking, and open software platforms started taking off in the late 1980s, law firms realized the need to move away from the dinosaur and toward technology advancements offered by a broader landscape of providers.

A similar analogy applies to today's multi-function devices (MFDs) (compared to yesterday's copiers), and the transition from hardware-centric cost recovery devices to increasingly functional cost recovery software embedded within the MFDs.

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