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<b>Case Study:</b>Building a Collaborative Network

By Chris Gentile
May 31, 2006

Health Care Indemnity (HCI) manages the claims and lawsuits associated with Hospital Corporation of America (HCA), employing over 80 law firms nationwide and processing over 5000 claims annually. While HCI had assembled a talented defense team, there was no day-to-day collaboration among the attorneys. The effects of a rallying annual meeting would last a few weeks, and then each attorney would return to his or her individual practice, focusing on the task directly in front of him/her. If our attorneys in New Mexico were faced with cross-examining an expert, they might spend 40 hours researching and preparing, unaware that our firm in Virginia may have already done the same exact work with the exact same expert. The results: unknowing reinvention of the wheel on recurring issues and witness development, and inconsistent case management.

To increase their effectiveness, efficiency and collective strength, and eliminate duplicative legal costs we needed to leverage the resources and intellectual capital of this national team of attorneys. Our solution was ultimately a two-pronged approach: First to provide counsel with technology to enable collaboration and sharing of resources in real time; and second, to gather the data to analyze the effectiveness and efficiencies of counsel and identify, encourage, and enforce best practice collaboration.

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