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Finding Work Product That Really Matters

By Angie Turner
May 31, 2006

Say Knowledge Management in non-KM circles ' especially in law firms ' and you're likely to get a blank stare. This is often because the mission of knowledge management has not been communicated to stakeholders, or the term has been used so broadly that it no longer means anything. This is a challenge I've been working hard to overcome in my position as Director of Knowledge Management at Polsinelli Shalton Welte Suelthaus (248-attorneys with nine offices).

One way to overcome the 'what is KM?' challenge (and to gain great credibility for someone in my position) is to be able to respond to a well-defined need with an equally well-focused solution. Such opportunities do not come along every day, but good fortune smiled recently when a group of attorneys came to me with a problem: They wanted an easy way to create an electronic brief bank for litigation documents and an electronic repository for corporate research. They wanted attorneys to be able to do one search across all firm documents and have on-point results returned quickly. The search needed to be flexible, easy for the attorneys to use, and reliable. The rationale for having such a tool at their command was quite simple ' the more time attorneys spend looking for information, the less time they have to do what the client needs. Creating efficiencies to conduct research faster and more effectively would address an obvious need.

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