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Data Security Breaches Offshore

By Miriam Wugmeister and Alistair Maughan

[Editor's note: Outsourcing decisions should be based in part on a comparison of data security in-house and at each vendor location; generally this is evaluated in terms of staff vetting, physical access security, database security, communications security, etc. But another vital consideration should be the effectiveness of each candidate location's legal preventive measures and remedies for data theft or misuse ' and the complexity and cost of securing those protections. This article, which surveys the state of data security legal protections in India, shows that making such a comparison is no simple matter.]

As a growing number of companies seek more centralized and less expensive methods of processing information, they are turning to offshore outsourcing to fulfill many of their business and human resources processes. Given India's success in building a significant share of the offshore business process outsourcing (BPO) market, a significant portion of the data is now being processed in India. Recently, there have been allegations that call center employees based in India have stolen data outsourced to Indian service providers. Regardless of whether these allegations represent a trend or are just dramatic headlines, there have been concerns raised about the security of data held by Indian service providers, and the remedies that non-Indian companies may have in India in the event of a breach, either to seek recourse against the offender or to prevent the misuse of data. This article describes some of the remedies that are available to companies to deal with and prevent the misuse of data in India.

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