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Benchmarking Your Whistleblower Hotline

By Toby J.F. Bishop and Deborah J. Temkin
March 26, 2007

ABC Company was overconfident about the effectiveness of its hotline, which was producing only about 25% of the industry average call volume. XYZ Inc.'s hotline had a similar issue, generating only 15%. In both instances, using a breakthrough benchmarking study, we identified the low usage and recommended potential remediation steps.

The 2006 Corporate Governance and Compliance Hotline Bench-
marking Report ('the Report') was issued by CSO Executive Council, the Association of Certified Fraud Examiners and The Network. The Report is based on an analysis of over 200,000 incident reports from more than 500 organizations over four years.

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