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The author started conducting etiquette-training sessions in the mid 90s. The typical program focused on good manners and business protocol. Fast-forward to the new millennium and she is discussing etiquette topics that were unknown a decade ago, like appropriate use of cell phones, PDAs and electronic mail. Interesting thing about etiquette, she says: It constantly changes to keep up with society, technology and new business philosophies.

14 minute read May 30, 2007 at 10:32 AM
By
Law.com Staff
Professional Development

I started conducting etiquette-training sessions in the mid 90s. The typical program focused on good manners and business protocol. Fast-forward to the new millennium and I am discussing etiquette topics that were unknown a decade ago, like appropriate use of cell phones, PDAs and electronic mail.

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