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Better e-Billing by Leveraging Experience and Relationships

By Justin Hectus
January 28, 2008
A recent study by the LEDES Oversight Committee reported that 73% of responding law firms find that 'electronic billing is either an additional or huge burden on the firm, from which they gain absolutely no benefit.' More amazingly, these results are similar to ' but worse than ' the results of a LawNet survey done almost five years earlier.

Taking note of the lack of progress encouraged me to sit down and seriously evaluate what's working, what's not, and what practical steps we can take to help move this industry in the right direction. In doing so, I reviewed numerous surveys, white papers and forum conversations, and spoke with law firms, vendors and clients so that I could augment our experience.

A Mixed Bag

To begin, I have to play devil's advocate to the survey respondents. Out of the 51 clients with whom we engage in e-billing, at least a dozen are trouble free, and many of those clients routinely have payment in our account within 10 business days of the invoice date. Most amazing are the frequent payments within five to 10 business days from international clients who might not have even received the invoice in that period before e-billing. Also, because invoices go straight from pre-bill approval to e-billing, rather than through a second round of circulation in final paper form, there is no doubt that we are saving soft costs in lawyer and staff review time.

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