So What Does Your Fidelity Policy Actually Cover?

In perhaps the most widely repeated example, an insurance company will offer a business a fidelity policy for 'direct loss' of money due to theft or forgery. When an employee of the business steals a client's money or goods, or enriches herself through a forged document, and the business pays for its client's loss, most reasonable policyholders would think that the fidelity policy would provide relief. There was a dishonest act by an employee that directly resulted in the need to repay a client. Indeed, many businesses view this situation as the prototypical example of what they intended to insure against when purchasing a fidelity policy. Business reality is that under the doctrine of respondeat superior, employers are almost always strictly liable for losses caused by their employees' and agents' actions. When an employee steals from a client, the employer's responsibility to pay the loss follows like night follows day. However, insurance companies usually take the surprising position that the policyholder's loss was not 'direct,' and therefore is not covered at all.