Automating BlackBerry Support Across the IT Organization

As the firm's mobile users came to rely more heavily on their smartphones, small service issues began to occur that the IT support team could not quickly isolate.

19 minute read October 28, 2009 at 10:14 AM
By
Robert Holloway
Automating BlackBerry Support Across the IT Organization

As Director of Information Technology at international law firm Cadwalader, Wickersham & Taft LLP, my team experiences first-hand every day how much the BlackBerry smartphone has become a staple for attorneys and staff alike.

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