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Dirty Laundry Hanging Out On The Web

Online objections to a corporation's products or services ' posted on "complaint" or "gripe" sites by former employees or consumers, or put elsewhere on the Web ' have a greater potential to be significantly more damaging to the target's operations than more traditional expressions of unhappiness.

28 minute read November 25, 2009 at 01:22 PM
By
Shari Claire Lewis
Dirty Laundry Hanging Out On The Web

Even the best-run companies, including cutting-edge, ahead-of-the-market, savvy-leader fueled e-commerce outfits, occasionally have dissatisfied customers.

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