Few industries have avoided the strain of budget cuts, hiring freezes and common economic troubles brought on by the current recession. The legal industry is no exception, having been hit harder than at any time in recent memory, and certainly since the early 80s.
The Legal Service Desk: Innovating Best Practices
Headaches caused by staffing problems, insufficient infrastructure and lack of tracking and reporting capabilities have led to some profound innovations and newly adopted best practices. Doing "more with less" is no longer a moniker, but a way of life for many of these firms. Designed out of pure necessity, five distinct best practices have emerged ' strategic investment in service desk analysts, expanded service availability, comparative reporting, team ownership development and reporting.
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Lance WaagnerThis premium content is locked for LawJournalNewsletters subscribers only
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