My May column touched on the concept of “Expectations from Those in Need of Support.” I mentioned that there is no magic bullet and an IT person really needs to have some time on your machine to ask questions, evaluate, and propose a resolution for the technical issue at hand.
Providing IT with Pertinent Support Information
What is the first step that an end-user should consider when in technical distress? My first suggestion to that end-user is the time-honored, well-known and often irritating ' reboot.
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