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<i><b>Case Study</b></i> Aon's Matter Management Solution

By David Cambria
November 29, 2010

Aon experienced significant growth in the 1980s and 90s, both organically and through a series of strategic acquisitions. The growth brought about tremendous business gains, but created operational challenges that lingered for many years. One of these was the legal department.

Aon had expanded its global legal staff to more than 100 attorneys and an equal number of support staff to manage its growth and meet an ever-changing and complex regulatory environment. Each new acquisition that expanded our reach into a new market brought a host of new legal questions. However, by the mid-2000s, each of our legal offices were using a different system to manage documents and legal processes. We sought an enterprise class legal document and matter management system that would standardize the department's processes and also give us company-wide visibility into legal matters, spend and liabilities, as well as compliance and regulatory issues.

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