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Converting to Office 2007 and Struggling with Word?
The Pareto Principle states that for many events and occurrences, roughly 80% of the effects come from 20% of the causes. Better known as the 80-20 rule, this age-old axiom has modern-day application, particularly in business and economics. The same holds true in the world of the legal helpdesk, where a majority of user support calls, independent of firm size, geography or hardware/software configuration, typically pertain to just a handful of the most popular legal applications.
In collecting and analyzing massive amounts of legal helpdesk ticketing data, including more than 600,000 helpdesk tickets within a recent nine-month time frame, legal-specific outsourcers and internal helpdesks alike pinpointed a noticeable, albeit predictable trend: More than 50% of all tickets resolved by the helpdesk relate to Microsoft Office products, with Word and Outlook leading the charge. While everyone is buzzing about Office 2010, and many firms are plotting their upgrade to Microsoft's latest productivity suite “opus,” Office 2007 and older versions are actually seeing most of the action when it comes to helpdesk tickets and support questions. In fact, according to the 2010 ILTA Technology Survey, only 22% of firms currently use Word 2007, while 74% are still running Word 2003 or older; less than 1% among surveyed firms indicated using Word 2010.
Bankruptcy Sales: Finding a Diamond In the Rough
There is no efficient market for the sale of bankruptcy assets. Inefficient markets yield a transactional drag, potentially dampening the ability of debtors and trustees to maximize value for creditors. This article identifies ways in which investors may more easily discover bankruptcy asset sales.
Law Firms are Reducing Redundant Real Estate by Bringing Support Services Back to the Office
A trend analysis of the benefits and challenges of bringing back administrative, word processing and billing services to law offices.
Bit Parts
Summary Judgment Denied Defendant in Declaratory Action by Producer of To Kill a Mockingbird Broadway Play Seeking Amateur Theatrical Rights
Risks of “Baseball Arbitration” in Resolving Real Estate Disputes
“Baseball arbitration” refers to the process used in Major League Baseball in which if an eligible player's representative and the club ownership cannot reach a compensation agreement through negotiation, each party enters a final submission and during a formal hearing each side — player and management — presents its case and then the designated panel of arbitrators chooses one of the salary bids with no other result being allowed. This method has become increasingly popular even beyond the sport of baseball.
One Overlooked Element of Executive Safety: Data Privacy
Executives have access to some of the company's most sensitive information, and they're increasingly being targeted by hackers looking to steal company secrets or to perpetrate cybercrimes.