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Converting to Office 2007 and Struggling with Word?
The Pareto Principle states that for many events and occurrences, roughly 80% of the effects come from 20% of the causes. Better known as the 80-20 rule, this age-old axiom has modern-day application, particularly in business and economics. The same holds true in the world of the legal helpdesk, where a majority of user support calls, independent of firm size, geography or hardware/software configuration, typically pertain to just a handful of the most popular legal applications.
In collecting and analyzing massive amounts of legal helpdesk ticketing data, including more than 600,000 helpdesk tickets within a recent nine-month time frame, legal-specific outsourcers and internal helpdesks alike pinpointed a noticeable, albeit predictable trend: More than 50% of all tickets resolved by the helpdesk relate to Microsoft Office products, with Word and Outlook leading the charge. While everyone is buzzing about Office 2010, and many firms are plotting their upgrade to Microsoft's latest productivity suite “opus,” Office 2007 and older versions are actually seeing most of the action when it comes to helpdesk tickets and support questions. In fact, according to the 2010 ILTA Technology Survey, only 22% of firms currently use Word 2007, while 74% are still running Word 2003 or older; less than 1% among surveyed firms indicated using Word 2010.
Bankruptcy Sales: Finding a Diamond In the Rough
There is no efficient market for the sale of bankruptcy assets. Inefficient markets yield a transactional drag, potentially dampening the ability of debtors and trustees to maximize value for creditors. This article identifies ways in which investors may more easily discover bankruptcy asset sales.
Judge Rules Shaquille O'Neal Will Face Securities Lawsuit for Promotion, Sale of NFTs
A federal district court in Miami, FL, has ruled that former National Basketball Association star Shaquille O'Neal will have to face a lawsuit over his promotion of unregistered securities in the form of cryptocurrency tokens and that he was a "seller" of these unregistered securities.
Why So Many Great Lawyers Stink at Business Development and What Law Firms Are Doing About It
Why is it that those who are best skilled at advocating for others are ill-equipped at advocating for their own skills and what to do about it?
Blockchain Domains: New Developments for Brand Owners
Blockchain domain names offer decentralized alternatives to traditional DNS-based domain names, promising enhanced security, privacy and censorship resistance. However, these benefits come with significant challenges, particularly for brand owners seeking to protect their trademarks in these new digital spaces.
Removing Restrictive Covenants In New York
In Rockwell v. Despart, the New York Supreme Court, Third Department, recently revisited a recurring question: When may a landowner seek judicial removal of a covenant restricting use of her land?