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Harness the Power of Active Listening

How do we manage to deliver extraordinary client service and superior work product? Here's how to actively listen.

9 minute read October 30, 2013 at 10:22 AM
By
Kimberly Alford Rice
Harness the Power of Active Listening

Fact: An untrained listener is likely to retain about 50% of a conversation shortly after it is finished. The retention rate drops to 25% a mere 48 hours later.

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