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How Torys Updated Its Intake Processes and Systems

By Grace Emanuele
May 02, 2014

For years, Torys LLP, based in Toronto with offices in New York, Calgary and Montreal, used a home-grown system to open new client matters with separate systems to run conflicts checks and manage risk. While the system worked well in the past, it became clear a few years ago that it could no longer keep up. During the recession, clients became more cost-conscious and interested in alternative fee arrangements, and the old system didn't have a way to thoroughly track that information. Changing regulations in Canada also impacted our approach, which requires law firms to follow specific client identification and verification procedures.

So, in 2008 we began actively looking for a new system that would allow our lawyers and staff to easily enter all of the required pieces of information about potential new clients. We wanted a system that could create a central repository for that information and integrate seamlessly with our financial and document management systems. We researched products on the market and turned to PaayaTech Inc. to work with us to customize its CorpIntake product. After extensive customization and testing, we rolled out CorpIntake in the beginning of 2009. Since then, CorpIntake has helped us to dramatically cut down the amount of time it takes to open new matters, comply with the Federation of Law Societies of Canada (FLSC) and keep all of our information in a central location.

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