Voice of the Client: Assumptions Can Kill You

Shouldn't we be more deliberate and questioning about the assumptions we make about clients ' in order to ensure that we don't end up with self-inflicted client relations issues?

12 minute read August 01, 2014 at 01:58 PM

Bruce Heintz

Voice of the Client: Assumptions Can Kill You

The world is a complex place. To effectuate our navigating through it, we all make simplifying assumptions ' many of them formed more or less subconsciously and many without the benefit of deeper research or more rigorous thinking.

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