Assumptions Can Kill You

Shouldn't we be more deliberate and questioning about the assumptions we make about clients ' in order to ensure that we don't end up with self-inflicted client relations issues? An in-depth discussion.

10 minute read October 01, 2014 at 01:38 PM

Bruce Heintz

In our roles as client-serving professionals, we make assumptions with regard to our clients, including their needs, their preferences and the advice we give them. Many of these assumptions about our clients are likely to be valid and result in good or, at least, non-injurious outcomes.

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