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<b><i>Product Review:</b></i>Time Tracker by eBillity
Gilbert & Sackman is a Los Angeles-based law firm focusing on labor law, pension and employee benefits law, and class action employment law. Our staff includes eight partners, including myself, four associates and five support staff.
For more than a decade we tracked our lawyers' time and generated bills using various iterations of Sage Timeslips, which ran on a backend server tucked away in our office. But over the last several years, we noticed Timeslips began to slow down until it reached the point that it would take the system as much as 10 to 15 seconds to respond whenever one of us made a time entry. Given that we bill by the hour, our firm was wasting a lot of valuable time waiting for Timeslips. We were also frustrated that we couldn't enter our time while on the road; we would either have to wait several minutes to establish a remote VPN or, more often than not, scribble down a note and try to remember to enter it into the system once we returned to the office. It reached the point that time tracking and billing, an unpleasant and time-consuming distraction at the best of times, became far more painful than it needed to be.
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