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Break Down the Silos and Lead Your Firm's Information Services From the Data

By Donna Terjesen

Law firms are metrics-driven organizations, and the need for accurate metrics and key performance indicators (KPIs) will only continue to increase as law firms answer the client's demands to re-tool service delivery and organizational structure. This need for metrics-driven analysis now extends to the firms' research services, a heretofore last bastion of resistance to technology and measurement. This is simply no longer the case: whether in-house or outsourced, a firm's information services must be as competitively strategic as any other of its operations, which translates in other words to “demonstrable in its efficiency, cost-effectiveness and ability to produce value.” This means metrics and leading from the data.

A law firm's critical information processes depend on quick and accurate communication among the firms' software applications to provide consistent service, deliver business intelligence, and drive additional value to the legal work product ' all while holding down or reducing costs. To that end, the introduction of new content platforms has been a double-edged sword: New market entrants have improved content, service, and delivery choices, but their lack of expertise has been resulting in duplicative content, choice confusion, and/or mismanagement of the content itself.

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